JP Motors - An Honest Review...

Yes, thats right folks. The well known car dealership in Burlington ON has again ripped off another individual.. ME!...

I purchased a 2008 Hummer H3 from them on October 13 2009... Why? They were the only dealership in Burlington I could find that had one. :) I fell in love with the Truck as soon as I saw it, and decided to buy it and mentioned to the sales man that the truck was missing 2 tow hooks. He advised they would be replaced so we went through with the purchase.

Seemed like a relaltivly easy transaction from the Get Go, but that was short-lived. When applying for finance, the sneaky business manager tried to add in additional services like rust-proofing and loan insurance into the Monthly payment estimates without mentioning that it was being added. I had to keep asking him "what does this payment include".... But anyways, the Truck was supposed to be delivered on October 16th, but didn't pass safety, so it was pushed until Oct 19th. Again, the wrong part was ordered so delivery was pushed again until October 20th.

We picked up the truck on the 10/20 and the items we had asked to be replaced were not done. We were told by the delivery co-ordinator that the parts were on order and they would be in at the end of the week. Also noticed that the drivers side seat rear pouch was missing. Advised that to the Delivery co-ordinator and she advised it would be ordered.

No call back after that, I called back on 10/26 and spoke to Tammy in service. She advised me that the salesperson was to call me and to tell me that they called Hummer, and Hummer said that the H3 only comes with 1 tow hook. Its universal so you can move it around. I found that hard to believe so I called the salesman Scott, he confirmed that all the other Hummers had 3 tow hooks. He said he would speak to Tammy and call back.. But the call was never returned. I also advised Tammy of a problem with the rear brakes grinding, and that the passenger side foot rail was loose. She advised to schedule an appointment to have it looked at, but I did not want to come in until the tow hook situation was resolved.

On 10/27 I spoke with Scott about the Tow hooks, and he advised he would take them off an existing truck, I advised that was unsatisfactory as I was already told that I was getting new tow hooks from the dealer. I came to the dealership and spoke to Rob the Service Manager. He didn't want to hear the story about how the dealership was trying to rip me off, instead he just wrote down what needed to be fixed. We scheduled a service appointment for 11/5 and advised that the tow hooks would be in by then.

On 11/4 I called Rob to confirm the tow hooks were in, Rob stated that he only recieved 1 tow hook from the dealership. This was a lie, the tow hooks were not coming from Hummer, as I had called Hummer to inquire, and they told me they were only sold in sets of 3. We rescheduled the appt for 11/12.

On 11/11 I called Rob and he advised the 2nd tow hook still didn't arrive. I faxed a formal complaint letter to Mr Pattinson and recieved a call promptly from the salesman Scott the very next morning on 11/12

On 11/12 Rob called and advised that the tow hook was in, scheduled the service appointment for 11/13 to replace the tow hooks, fix the loose rail, take a look at the brakes, and to replace the missing rear seat drivers side pouch.

On 11/13 dropped off the truck at 8AM, asked Rob if he wanted to go for a drive to investigate the brake problem but he said it wouldnt be necessary. I got a call from him at 9:30 saying he couldnt find anything wrong with the brakes. I told him to take it for another drive, and got a call back at 3:30, Rob said he had 4 people take it for a drive, and also took all the tires off, and couldn't find a problem. I advised Rob that I am able to replicate the problem everytime i drive the truck, and that I would be bringing it in again if its still happening. He advised that the rear pouch that they took from another truck wouldnt fit so it had to be ordered. (Another lie... they told me it was already on order..)

On 11/16 I called in to Service and Spoke with Chris about the brakes, he advised he took the truck out on the HWY and couldnt find anything wrong with it. I let him know the problem is still happening, so I scheduled an appt for 11/18.

On 11/18 went to the dealership at 8AM, went for a drive with Serivce technician Pedro. He heard the noise that was coming from the rear brakes and ackowledged something was wrong with them. Rob advised that the rear pouch was on back order and still wasn't in.

11/18 I followed up and was advised that the rear brake rotors needed to be re-surfaced. This definately did fix the problem. I spoke to the Sales Manager Jeff and he acknowledged he received my complaint letter, he advised he would speak to The other sales manager Jason and to follow up with him on 11/20.

11/20 I called Jeff, he advised he was at the other lot the whole day and couldnt speak to Jason until later. He advised he would call me back.. but never did.

11/27 Did not recieve a call back from Jeff all week.. I faxed a formal complaint letter at 10AM to Jeff letting him know that I am filing a complaint with the Better Business Bureau on Monday.
At the time of writing this Blog post, it is now 2:10PM and I still haven't heard any response from Jeff, Jason, Larry or Rob about my Truck..


The summary? Don't buy any vehicle from this place! They made promises at the time of buying that they didn't keep and then just tried to brush me off. I have gone back and fourth with so many people at this dealership for a month and have now filed a complaint against them with the Business Bureau.

This is definately a case of BUYER BEWARE!

**UPDATE** After faxing the letter to Jeff notifying that I have filed the complaint with the Business Bureau, I received a call from the Sales Manager Jason at 8:50PM. He advised he just got the letter 5 minutes ago, and his first few words of the conversation were "I don't care that you're not going to buy another car from me, I dont care that you're not going to refer anyone to me, I don't care about the business bureau......." Doesn't seem like he cares a lot about his own family business... He told me he just wants to resolve this issue and we both never have to deal with each other again.. After speaking with him on the phone explaining everything again to him (he claims he didn't know what was going on). He said he never even read this blog, even though the link was typed in the letter he was responding to me when he called me, and wasn't interested in me faxing a copy to him either. He told me he would talk to all the individuals I dealt with at the dealership and call me back around 10AM... I never received a call from him until the afternoon, telling me he was in late, and didn't have a chance to talk to them. He told me he would call me later on in the afternoon and give me reasons as to why I was being treated in such a way. As of 12:35PM on 12/2/2009 still no call back from the Sales Manager.

**Update** Recieved a call from Jason to discuss the tow hooks on 12/3. He advised it was simply a mis-communication... I still don't buy that. He advised he spoke to the Service Manager about the brakes but couldn't get any straight answer out of him and would call back to discuss the issues with the Brakes and Missing Rear Seat Pouch. I have now received a formal letter from the Business Bureau advising that the complaint has been filed with JP Motors.

**Update** No call back from anyone from JP Motors as of 12/9....

**Update** Recieved a Call from Rob & JP on 12/10, the Missing Pouch finally came in... Picked Up but still no call from Management as to the issue with Brakes and why it took so long for the rear pouch to be ordered. Hopefully this can be resolved by the Better Business Bureau.

**Update** JP Motors never responded to the attempts made by the Business Bureau to resolve the issue. I recieved a Letter from the BBB last week that this case has now been marked as Unresolved with the BBB due to no response from JP Motors.... This just further highlights that this company doesn't care at all to resolve issues you have..

Save yourself the trouble.. Avoid this dealership...